Careers Available Openings Job Description
Available Openings : 2

Customer Support Executive

Job Purpose
Avinashi is a 16+ years young company. We are known for doing top-notch product crafting as well as career boosters. We love to work with enthusiastic people having the roaring attitude to make a difference!
Based at Surat
Reports to Team Leader
Required Skills
  • Must be absolutely fluent in troubleshooting, installing and operating any kind of web and mobile applications
  • Pleasant communication over phone, email, and chat, ability to explain complex concepts
  • Ability to handle a large number of phone calls and multitask between a multitude of assigned tasks
  • Ability to maintain composure, focus, and accuracy in a hectic environment
  • Ability to maintain pace with a fast-evolving technology environment, in terms of knowledge and operational fluency
  • Excellent communication
  • Interacting in a friendly and professional manner with customers.
  • Must be a Graduate (full time)
  • Ability to work with computers and understand
  • Goal and target oriented
  • Excellent skills in communication and presentation
  • Experience in delivering client-focused solutions and in creating long-lasting relationships
  • Willing to travel
  • Should have good communication skills Verbal & Written
  • Excellent knowledge of MS Office, Google sheets, etc.
  • Thorough understanding of marketing and negotiating techniques
  • Self-motivated with a results-driven approach
  • Aptitude in delivering attractive presentations
Key Responsibilities
  • Learn and operate multiple web-based and mobile applications to render required services to clients
  • Deliver technical support to clients, end-users and team members
  • Troubleshoot problems in web browsers and mobile environments
  • Maintain communication with clients and team members as per instructions over phone, email, and chat
  • Achieve desired response turnaround time and customer satisfaction levels for assigned tickets
  • Pass on sales references / fresh orders to team lead for further processing
  • Managing existing clients & Inactive clients
  • Collection of necessary documents from clients
  • Calling clients and ensuring product sales as well as delivery to client
  • The goal is to formulate strong relationships to ensure growth
  • Contact potential clients and create rapport by networking, cold calling, using referrals etc. and generate leads
  • Collect information from clients on their risk profiles in order to offer them the proper solution.
  • Frequently replenish job-specific knowledge and apply it on the field
  • Fulfill all company-established policy obligations
  • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
  • Use financial acumen and investment expertise to review a client's profile and develop a plan for helping the client to reach his short term and long- term investment goals
  • Sells products by establishing contact and developing relationships with prospects; recommending solutions.
  • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Prepares reports by collecting, analyzing, and summarizing information.
  • Maintain quality service by establishing and enforcing organization standards.
  • Contributes to team effort by accomplishing related results as needed.
Consults with

Team Leader, Colleagues, QA Team & Management



  • Self Driven, motivated, result oriented and someone who never give up.
  • One should have clear focus on Avinashi's goal & vision.
  • With Honesty, Maturity and Innovation at work, Inspire and motivate others.
Personal Situation


  • He/she should be mature and domestically secure.
  • He/she should able to work extended hours if required.


If you have leadership skills, we can always align your career in direction of Technical Management.
Employment Terms

Compulsory Agreement for 18 months to 24 months.